商务应用

1 Your subject line needs to clearly state what'sinside the email

标题栏必须符合清晰原则，简明扼要提示邮件内容。

2 What will happen in the future

一定要清楚地告诉客户将要发生的事。从客户的角度考虑为题，提升客户的感知度，是商务沟通重要的技巧之一。

3 The purpose of this email

邮件发送的主要目的。要开门见山，简明明了，突出重点。

4 Time and time duration

告诉客户什么时间发生，以及持续时间。让客户了解进度在什么时候发生，这样他们就可以采取积极的防御措施，以免给客户带来被动。

5 Contact information

联系方式。这是商务邮件中最重要的一项内容。保持与客户有效的沟通，不能遗漏公司的重要信息。

举例

Subject:Scheduled Production Environment for Saturday

October 31

Dear Partners,

The company's Production environment will be taken offline on Saturday , Oct 31 2010 for ascheduled maintenance . A complete list of the changes being made in this maintenance canbe found at following URL

Date :Saturday , Oct.31,2010

Time :2300hrs~2400hrs

Duration:1 hour

Purpose:Software Upgrades

Please note that during this maintenance period , our company's Customer Center will beoffline.

If you require additional details regarding this maintenance, please contact us via email at

Best Regards ,

Tom Moore

Customer Service